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Return and Refund Policy
Return & Refund Policy
30-day issue support Easy online portal Fast review & resolution
Last updated: Aug 29, 2025
Summary: We accept returns only for issues (damaged/defective, wrong item, not as described, or missing parts) reported within 30 days of delivery. Change-of-mind returns and exchanges are not accepted. Return shipping is the customer’s responsibility. We’ll provide an RMA and the designated warehouse return address.
Scope: This policy applies to orders placed on hauldays.com and delivered to U.S. addresses.
- Refunds are issued to the original payment method.
- Original shipping and handling are not refundable unless required by law.
- Gift cards and digital services (if any) are non-refundable.
When a physical return is required, please ship within 7 business days of approval so we can process your resolution without delays.
For any return we request, keep original packaging and pack securely. Until the carrier scans delivery to the designated RMA address, the shipment remains your responsibility.
Packages refused at delivery or returned without an approved reason/RMA may be denied or processed under the strictest partner rules.
Fastest way to start: Use our Return Portal at hauldays.com/pages/start-a-return. If you can’t use the portal, you can still email support@hauldays.com or call +1 (505) 605-7350.
Important: Pre-shipment cancellation is not guaranteed. If you contact us before an order enters processing, we’ll attempt to cancel, but once processing or shipping begins it cannot be cancelled. Transit delays are reviewed after 15 business days without tracking movement and may require a formal logistics claim. Resolutions for transit damage/loss may be determined by the carrier/warehouse claim and can be limited to the approved outcome.
How to return and get a refund/replacement
Step 1 — Start in the Return Portal: Submit your request at hauldays.com/pages/start-a-return. The portal checks eligibility and gathers required proof so we can help fast.
What to include (documentation required): (1) clear photos/video of the product and the problem area, (2) a photo of the shipping label, (3) the SKU/Item No. shown on the package, and (4) a photo of the outer carton. Keep all packaging until your case is resolved.
Step 2 — Review & next steps: Our team replies by email (ET) with approval and instructions. If a return is required, we’ll provide the correct RMA address.
Step 3 — Ship (if required): Send the item to the designated RMA address. Return shipping is the customer’s responsibility.
Step 4 — Resolution: After return receipt/verification or partner/claim confirmation (as applicable), we’ll process a replacement or refund per partner rules.
Can’t use the portal? Email support@hauldays.com or call +1 (505) 605-7350. We’ll help you submit your request manually.
1) Issue reasons eligible for return
| Return reason | Note |
|---|---|
| DOA / damaged on arrival | Provide required photos/videos and packaging/label images; return may be requested. |
| Wrong item sent | Share photos of the item received, SKU/part label, and shipping label; return may be requested. |
| Not as described | Provide media clearly showing the discrepancy (size/color/style/spec); return may be requested. |
| Quality issues / defects | Show the defect clearly in photos/video; we may request return for inspection. |
| Missing parts/accessories | Provide photos of contents and packaging so we can identify what’s missing. |
Once verified, we’ll resolve via replacement or refund. Some resolutions require a logistics claim with the carrier/warehouse and follow the approved claim outcome.
2) Reasons not eligible for return
| Reason | Note |
|---|---|
| Change-of-mind / buyer’s remorse | Not accepted. |
| Arrived after expected date | Carrier/weather/operational delays are not defects and don’t qualify for a return or refund. If the carrier confirms misrouting or loss, we’ll resolve per the approved claim (refund or replacement). |
| Manual/setup assistance | We’ll provide digital or video guides; not a return reason. |
| User damage / incorrect operation | Issues from misuse, improper installation, modification, or accidental damage aren’t covered. |
| Refusal at delivery / return without reason | May be denied. If accepted in rare cases, it will follow the strictest partner rules and may be treated as buyer-borne. |
3) Return eligibility (summary)
| Condition | Details |
|---|---|
| Return window | Report issues within 30 calendar days from carrier-confirmed delivery. |
| Item condition | Keep all original packaging, accessories, and documentation. Items may need to be returned even if not resalable in issue cases. |
| Cost | Return shipping is the customer’s responsibility. |
| Exchanges | We do not offer exchanges. Replacements are issued only for verified issue cases. |
| Designated address only | Returns must be sent only to the RMA address we provide. Returns sent elsewhere cannot be processed. |
No additional commercial warranty: Haul Days and our suppliers do not offer a separate manufacturer/commercial warranty beyond your rights under applicable consumer laws.
4) Delivery & Transit Issues
| Scenario | Resolution |
|---|---|
| Delivered but not received | If the carrier confirms delivery to a wrong address, we’ll refund or replace. If delivery is confirmed to the checkout address with proof of delivery, a refund may be denied. |
| Delayed in transit / no tracking update | Considered delayed after 15 business days without movement. Resolution may require a carrier/warehouse claim; outcome can be refund or replacement per claim. |
| Destroyed in transit | With valid proof (e.g., tracking damage indication + photos), we’ll resolve per claim outcome; compensation can be limited to what the claim approves. |
| Returned to sender | If the package returns to the warehouse not due to customer error, we’ll process per partner rules after the return scan. Refusals/returns without reason may be denied. |
| Cancellations | Before processing: If you contact us immediately after placing an order, we’ll attempt to cancel, but it isn’t guaranteed. After processing/shipping: Orders cannot be cancelled. See our policy for issue-only returns. |
Special periods: During holidays, abnormal weather, or other abnormal events, carrier/warehouse timelines may be extended.
5) Refunds — how long do they take?
| Payment Method | Refund Processing Time* | Notes |
|---|---|---|
| Credit / Debit Card | Initiated within 3 business days after return receipt/verification or partner/claim confirmation. | Your bank may take additional days to post the credit. |
*Need help? If your refund hasn’t arrived within these timeframes, please contact us or your card issuer.
Our Customer Service Team is ready to help.
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