Return and Refund Policy

At Haul Days, your satisfaction is our highest priority. If you're not completely satisfied with your purchase, we're here to help you through our easy and free returns process.

Returns

We offer a 30-day return policy for all products purchased directly from hauldays.com. Returns are completely free of charge, and a prepaid return shipping label is included in your package for your convenience.

Refunds

Refunds will be issued to the original payment method within 5 business days after we confirm receipt and inspection of your returned item(s). Please note that depending on your financial institution, it may take a few additional days for the refund to appear in your account.

How to Initiate a Return

  1. Contact Us:

  2. Pack Your Return:
    Place the item securely in its original packaging along with any accessories and documentation. Use the included free return shipping label to ship the item back to us.

  3. Ship It:
    Drop off your package at your nearest authorized shipping location as indicated on the provided label.

Return Eligibility

Products must be in resalable condition to be eligible for return. Haul Days reserves the right to assess return eligibility. Items should meet the following criteria:

  • No signs of use (no stains, damage, odors, or wear).
  • Returned in original packaging.

Important Notes

  • Returns must be initiated within 30 calendar days from the date of delivery. Delivery date is determined by shipping carrier confirmation.
  • For returns due to defective, damaged, or incorrect items, please provide clear photos illustrating the issue when initiating your return request.

Non-Returnable Items

Certain items cannot be returned, including:

  • Individually purchased components or accessories.
  • Items clearly marked as final sale or clearance.

Exchanges

If you'd like a different product, please initiate a return for your original purchase and then place a new order after receiving your refund.

Warranty

All products purchased from Haul Days include a one-year warranty covering defects in materials, workmanship, and damage sustained during shipping. Warranty repairs or replacements are provided at no cost.

Warranty Conditions:

  • Proof of Purchase: Original purchase confirmation (email receipt).
  • Valid Purchases: Applies only to items bought directly from hauldays.com or authorized retailers.
  • Non-transferable: The warranty is void if products are resold or gifted.
  • Proper Use: Products must be used for their intended purpose under normal conditions.

Exclusions:
The warranty does not cover damages resulting from:

  • Misuse or negligence
  • Accidents or improper handling
  • Unauthorized modifications
  • Damage from pets or improper cleaning
  • Commercial use

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to our customer support team: