Return and Refund Policy

Return & Refund Policy

30-day returns Prepaid label for issues No restocking fee

Summary: You can request a return within 30 days of delivery. We provide a prepaid label for items that are damaged/defective, incorrect, not as described, or missing parts. For change-of-mind returns (including situations where the item arrived later than needed), items must be unused and in resalable condition with original packaging and all accessories; customer pays return shipping. No restocking fees.

How to return and get a refund/replacement

Step 1: Contact Customer Support (contact us), email support@hauldays.com, or call +1 (505) 605-7350. If the item is damaged/defective/incorrect, include clear photos or video.

Step 2: We’ll reply with an RMA and the correct return address. If your case qualifies, we’ll send a prepaid return label. For change-of-mind returns, you’ll choose a trackable carrier and pay the shipping.

Note: We can’t recall a parcel once shipped. If it arrives later than needed, please accept delivery and request a change-of-mind return; we’ll guide you through it.

Step 3: Pack the item in original packaging with all accessories and documentation and ship it back per the instructions.

Step 4: Once the return is received at the warehouse (or verified by the supplier), we’ll process a refund or replacement.

1) Reasons Supporting Free Return

Return reason Note
DOA / damaged on arrival Reject the parcel if damage is evident, or provide photos/videos for verification.
Wrong item sent Share clear photos of the item, SKU/part labels, and the shipping label.
Not as described Provide photos/videos that clearly show the discrepancy.
Quality issues / defects Send photos/videos so we can confirm the defect.
Missing parts/accessories Send photos/videos to identify what’s missing.

For the above cases, please contact us with the requested photos/videos. Once verified, we’ll issue a prepaid label and resolve it quickly.

2) Reasons Not Eligible for Return

Reason Note
Arrived after expected date Carrier/weather/operational delays are not defects and do not qualify for a free label. You can still return the product after delivery under “change-of-mind” within 30 days (unused, resalable condition); customer pays return shipping.
Manual or setup assistance We’ll provide digital or video guides—this situation doesn’t qualify as a return reason.
User damage / incorrect operation Issues from misuse, improper installation, modification, or accidental damage aren’t covered.

3) Return eligibility (summary)

Condition Details
Return window Within 30 calendar days from the confirmed delivery date (per carrier confirmation).
Item condition Non-defective returns must be unused and in resalable condition—no stains, damage, odors, or wear—and returned in original packaging with all accessories and documentation.
Defective/damaged/incorrect/not-as-described/missing-parts items are eligible even if not resalable (clear photos required).
Cost Prepaid label provided for damaged/defective/incorrect/not-as-described/missing-parts cases. Change-of-mind returns are accepted—customer pays return shipping. No restocking fees.
Exchanges Like-for-like exchanges, or exchange for a different item (price difference may apply).

No warranty: Haul Days and our suppliers do not provide a separate manufacturer or commercial warranty. Your purchase is covered by the return policy above and any rights you may have under applicable consumer laws.

4) Delivery & Transit Issues

Scenario Resolution
Delivered but not received If the carrier confirms delivery to an incorrect address, we’ll refund or replace. If delivery is confirmed to the address provided at checkout and only proof of delivery is available, a refund may be denied.
Delayed in transit / no tracking update If tracking shows no movement for 10+ business days after label creation, we will refund in full (unless you request a replacement).
Destroyed in transit With valid proof, we’ll refund in full (or replace) within 3 business days of your request.
Returned to sender When a package returns to the warehouse (except due to a wrong address entered at checkout), we’ll refund in full within 3 business days of the return scan.
Cancellations We can cancel orders that haven’t shipped yet. Once shipped, please request a return.

5) Refunds — how long do they take?

Payment Method Refund Processing Time* Notes
Credit / Debit Card Initiated within 3 business days after we confirm receipt/inspection or supplier confirmation. Your bank may take additional days to post the credit.

*Need help? If your refund hasn’t arrived within these timeframes, please contact us or your card issuer.

Our Customer Service Team is ready to help.

Call/Text: Mon–Fri 8 am–7 pm · Sat–Sun 8 am–6 pm (EST) · Chat: Daily 8 am–11 pm (EST)

Chat
Start a conversation
Daily: 8 am – 11 pm (EST)
Call
+1 (505) 605-7350
Mon–Fri: 8 am – 7 pm · Sat–Sun: 8 am – 6 pm (EST)
Text/SMS
+1 (505) 605-7350
Mon–Fri: 8 am – 7 pm · Sat–Sun: 8 am – 6 pm (EST)
Email
support@hauldays.com
Daily: 8 am – 11 pm (EST)

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